Product Support Engineer · Mumbai

Mark Dsilva.

Making sense of testing.
Getting to the root of the issue.

I work at BrowserStack, helping people test websites and apps. My background spans hosting, servers, and the systems that keep the web running.

01 / Experience

Where I’ve put
curiosity to work.

Two roles, with a common thread: understanding the problem and helping people move forward.

Current role2025 – Present

BrowserStack

Web & app testing

Product Support Engineer

Supporting people testing websites and apps across browsers and devices.

  • Troubleshoot testing issues and help users understand platform behavior.
  • Help users navigate testing environments and platform features.
  • Communicate technical issues and next steps clearly.
Previous role2022 – 2025

Newfold Digital

Hosting & infrastructure

Hosting & server operations

Worked with website hosting and the server infrastructure behind it.

  • Handled web hosting and virtual and dedicated server management.
  • Worked on network administration and security issues.
  • Supported technical environments and communicated across teams.
02 / Focus

What I work with.

Testing, infrastructure, and the communication that connects them.

01

Web & app testing

Manual testing, automation workflows, and test management across web and mobile platforms.

Manual testingAutomation testingTest management
02

Hosting & infrastructure

Experience with web hosting, virtual and dedicated servers, networking, and security.

Server managementWeb hosting
03

Technical communication

Helping people understand an issue and find a clear, useful next step.

User supportTeam communication
03 / About

A little context
beyond the job title.

Curiosity has always been the starting point.

I like understanding why something behaves the way it does, then finding a useful way to explain it.

Working across hosting and testing platforms has given me a view of both the infrastructure behind an application and the experience of using it. I use AI tools alongside hands-on investigation to explore issues and organize ideas.

I also build small websites and tools on the side, turning ideas into things I can use.

Education

Bachelor's in Computer Science & Engineering

St. Francis Institute of Technology
2022

Diploma in Computer Technology

2019
Away from the desk

Walks, cycling, music, and a camera when the view is worth keeping. I also enjoy creative writing and video editing.

OutdoorsPhotographyWriting
04 / Contact

Let's start
a conversation.

Have a question, an opportunity, or something interesting to share? I’d be happy to hear from you.

Send a note

I’ll reply by email.